Shipping policy

Shipping Policy

We ship worldwide from the United Arab Emirates.

Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on the destination and carrier. Estimated delivery times are provided at checkout and may vary due to customs clearance or local delivery conditions.

Shipping costs & customs

Shipping costs are calculated at checkout.
For international orders, customers are responsible for any customs duties, import taxes, or VAT charged by the destination country. These charges are not included in the product price or shipping fee.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking details.

Delivery issues

We are not responsible for delays caused by customs, courier services, or incorrect shipping information provided at checkout. Please ensure all delivery details are accurate before completing your order.

Damaged or lost shipments

If your order arrives damaged or is lost in transit, please contact us immediately at info@dennyphil.com so we can assist you.